Amazon is taking photos of
your front door to show when packages have been delivered

Shopper Experience

Shopper Experience

14 March
2018

Amazon is taking photos of your front door to show when packages have been delivered

Amazon has been quietly rolling out a new program over the past few months where delivery people will use photos to confirm your package has been delivered. 

(Author : Shannon Liao)

The photo of exactly where the package has been placed will be included in the notice of delivery so Amazon users know when it arrived and where it is, as first spotted by USA Today.

Sometimes an Amazon package can be misplaced or stolen, and Amazon’s refund policy means customers can request a duplicate of the original order. With the new Amazon Logistics Photo On Delivery program, the company would now be able to check if drivers successfully delivered the package and customers would know exactly where to find it.

“Amazon Logistics Photo On Delivery provides visual delivery confirmation — it shows customers that their package was safely delivered and where, and it’s one of many delivery innovations we’re working on to improve convenience for customers,” said an Amazon spokesperson, Kristen Kish.

USA Today reports that the program has existed for at least six months, but only recently has Amazon updated the delivery device and app so that all Logistics drivers can take a picture. The program is currently available in select markets, including Oregon, Las Vegas, Indianapolis, Seattle, San Francisco, and the Northern Virginia metro areas.

Users who would like to maintain their privacy can opt out of having photos taken. When they view a delivery photo under the Your Orders section, they can click on “Don’t take delivery photos” to opt out.

Source: theverge.com

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